FAQ

Q: What is Coastal Vape Co.?
A: Coastal Vape Co. is a premium provider of vape hardware, offering 510-thread batteries, vape cartridges, disposable vapes, pod systems, and accessories compatible with CBD, live resin, rosin, and other extracts.

Q: Do you sell vape oils or CBD products?
A: No, we only sell hardware and accessories. We do not sell or distribute consumables such as CBD oil or resin.

Q: Are your products compatible with all vape brands?
A: Most of our products use industry-standard 510 threading, making them widely compatible. Some pod systems may be proprietary.

Q: Can I use your products with THC or other cannabinoids?
A: While Coastal Vape Co. does not sell any cannabinoid products, our hardware is designed for compatibility with a range of concentrates, including CBD, delta-8, THC, and more.

Q: Are Coastal Vape Co. products legal in my state?
A: Vape hardware is legal in most states, but check your local laws regarding shipping restrictions and age requirements.

Q: Is there a warranty on your products?
A: Yes, most products come with a limited manufacturer’s warranty. Please contact us with your order number and issue.

Q: Do you offer customer support?
A: Yes, reach out via email or live chat on our site. We're available Monday–Friday, 9 AM–5 PM PST.

Q: What makes you different from other vape hardware suppliers?
A: We focus on concentrate-specific performance, long-term reliability, and stylish, discreet form factors.

Q: Do you offer discreet packaging?
A: Yes. All orders are shipped in plain packaging without product descriptions on the outside.

Q: Are your products designed for beginners or advanced users?
A: We offer options for both. From one-button disposables to variable-voltage batteries, there’s something for every level.

Q: Do you have a physical retail store?
A: Not at this time. Coastal Vape Co. is an online-only retailer.

Q: How can I stay updated on new products?
A: Join our email list or follow us on social media for exclusive drops and updates.

Q: Do your products come pre-charged?
A: Most batteries come with a partial charge, but we recommend fully charging before first use.

Q: What’s the shelf life of vape hardware?
A: Properly stored, most hardware lasts 12–24 months without degradation.

Q: Do you offer custom branding for extract companies?
A: Yes. Contact us for OEM/white label options for your brand or dispensary.

Q: What types of vape batteries do you sell?
A: We carry 510-thread stick batteries, variable-voltage pens, and buttonless auto-draw models.

Q: Are your batteries compatible with thick oils like rosin?
A: Yes. Our variable-voltage models with preheat mode are ideal for thicker concentrates.

Q: What’s the difference between variable voltage and auto-draw?
A: Variable voltage lets you adjust power output; auto-draw activates with inhale, no button needed.

Q: Can I use a Coastal Vape Co. battery with any 510 cartridge?
A: Yes, as long as the cartridge uses 510-threading, it’s compatible.

Q: How do I activate preheat mode?
A: Most button-style batteries activate preheat with two quick clicks. Check product instructions.

Q: How long do your batteries last per charge?
A: Depends on usage, but most models last 200–300 puffs per charge.

Q: Are your batteries rechargeable?
A: Yes. All of our batteries are USB or USB-C rechargeable.

Q: Can I use your battery with e-liquid or nicotine carts?
A: Yes, as long as they use a compatible 510 cartridge.

Q: Can I use your battery with dry herb or wax atomizers?
A: No. Our products are optimized for oil and liquid extracts only.

Q: How should I store the battery when not in use?
A: Store in a cool, dry place, ideally at half charge for long-term storage.

Q: Is there a charging indicator?
A: Yes, most devices include LED indicators that show battery or charging status.

Q: Do your batteries have overcharge protection?
A: Yes, all Coastal Vape Co. batteries feature built-in safety features.

Q: Can I fly with your batteries?
A: Yes — but only in carry-on luggage, per TSA guidelines.

Q: What voltage should I use for CBD vs resin?
A: CBD: 2.7V–3.3V; Resin or rosin: 3.3V–4.0V.

Q: My battery won’t turn on. What should I do?
A: Try clicking the button 5 times rapidly. If it still doesn’t respond, try charging or contact support.

Q: How long does it take to process an order?
A: Orders are typically processed within 24–48 hours, Monday through Friday.
Q: How long does shipping take?
A: Standard shipping takes 3–7 business days depending on your location.
Q: Do you offer expedited shipping?
A: Yes, expedited options are available at checkout for an additional fee.
Q: Do you ship to all U.S. states?
A: We ship to most states, but some locations restrict vape product deliveries. Check local laws before ordering.
Q: Do you ship internationally?
A: Currently, we only ship within the United States.
Q: Can I change or cancel my order?
A: If your order hasn’t shipped yet, contact us immediately. We’ll do our best to cancel or modify it.
Q: Will I receive a tracking number?
A: Yes, a tracking link is emailed to you once your order ships.
Q: What shipping carriers do you use?
A: We primarily ship with UPS, USPS, and FedEx, depending on your region.
Q: What is your return policy?
A: Unused items in original packaging can be returned within 14 days. Used hardware is non-refundable.
Q: My product arrived damaged. What should I do?
A: Please contact us within 72 hours with photos of the damage to request a replacement or credit.
Q: Do I need to sign for my delivery?
A: Most packages do not require a signature, but age verification laws may require one in some states.
Q: Do you offer shipping insurance?
A: Yes, you can select Route Package Protection at checkout for coverage against loss or damage.
Q: Do you ship to PO boxes?
A: Yes, but only via USPS. Carriers like FedEx and UPS do not deliver to PO boxes.
Q: My package shows delivered, but I didn’t receive it.
A: Double-check your address, mailbox, and neighbors. If still missing, contact support within 48 hours.
Q: Do you offer refunds or exchanges?
A: We offer refunds or exchanges for defective or unused items. Read our full Return Policy for more.

Q: What type of cartridges do you sell?
A: We offer glass and ceramic 510-thread carts ideal for thick oils like rosin, resin, and distillate.

Q: What is the capacity of your cartridges?
A: Most carts come in 0.5ml or 1.0ml sizes.

Q: Can I refill Coastal Vape Co. cartridges?
A: Only our refillable models are meant for reuse. Most disposables are single-use only.

Q: What kind of coil do your carts use?
A: We use ceramic coil tech for even heating and great flavor.

Q: Are your cartridges leakproof?
A: Yes — our carts are designed with tight seals and anti-leak airflow systems.

Q: What viscosity oils work best?
A: Our hardware is designed for medium to high viscosity oils, like CBD, resin, and rosin.

Q: Can I use a pod with thick concentrates?
A: Some pods are optimized for thicker oils. Check product specs for oil type compatibility.

Q: Are the carts disposable after one use?
A: Most pre-filled carts are single-use. Our refillable models can be used multiple times.

Q: Do you sell empty cartridges for filling at home?
A: Yes — we offer blank 510 cartridges for licensed users or personal filling.

Q: Do pods and carts have the same airflow?
A: No — pods often have more restricted airflow, while 510 carts offer adjustable options depending on the battery.

Q: Can I flavor my own cartridges?
A: We do not recommend altering extracts, as it may affect coil performance or safety.

Q: Can I refill my pod system?
A: Many pod systems are refillable; others are closed and disposable. See product descriptions.

Q: What materials are used in your carts?
A: Most use borosilicate glass, stainless steel, and ceramic — all food-safe and high quality.

Q: Can I clean a cartridge?
A: Light cleaning with alcohol and swabs is fine, but deep cleaning is not advised.

Q: Are your carts tested for heavy metals?
A: Yes — we source from manufacturers who meet strict quality control and material standards.

Q: Are Coastal Vape Co. disposables ready to use out of the box?
A: Yes — just inhale to activate, or use the button if applicable.
Q: How many puffs do your disposables offer?
A: Depending on the model, our disposables offer 300 to 1000+ puffs.
Q: Can I recharge your disposables?
A: Some of our newer models are USB-rechargeable, extending their lifespan.
Q: Are disposables recyclable?
A: Parts of the device may be recyclable, but check local guidelines. Many users dispose at e-waste centers.
Q: Can I refill a disposable?
A: No — these are sealed and single-use only.
Q: Do your disposables leak or clog?
A: Our disposables are built with anti-leak seals and no-clog technology.
Q: What extract types work best in disposables?
A: CBD, delta-8, and light resin or rosin blends work well in pre-filled disposables.
Q: Do disposables have preheat?
A: Select models include preheat functionality, especially for thicker oils.
Q: Can I travel with a disposable?
A: Yes — just pack it in your carry-on bag per airline rules.
Q: What if my disposable isn't hitting?
A: Check for airflow blockages or dead battery. If defective, contact us for support.
Q: How should I store disposables?
A: Keep in a cool, dry place, upright to prevent leaks.
Q: Do you offer full gram disposables?
A: Yes — we offer 0.5ml and 1ml disposables, depending on your needs.
Q: Are your disposables flavored?
A: No, we sell blank hardware only, but they’re compatible with flavored extracts.
Q: Can I brand your disposables with my company logo?
A: Yes — custom branding and wholesale options are available.
Q: Do disposables have airflow control?
A: Some models include adjustable airflow, while others are fixed for simplicity.

Q: My cart/battery isn’t producing vapor — now what?
A: Make sure the battery is charged and the cartridge is fully connected. Try adjusting the voltage or using preheat.
Q: Why is my cart tasting burnt?
A: You may be using too high of a voltage, or the coil may be dry. Lower the setting and let the oil saturate.
Q: My battery isn't charging. What should I do?
A: Try a different charger or port. If still unresponsive, contact support for troubleshooting.
Q: How do I clean the battery connection?
A: Use a cotton swab and isopropyl alcohol to gently wipe the contact points.
Q: My disposable vape is clogged. Any fix?
A: Try warming it in your hand, gently blowing through it, or using a preheat function if available.
Q: How do I prevent leaking carts?
A: Store carts upright, avoid extreme heat, and never overfill refillable models.
Q: What causes a flashing light on my battery?
A: It usually indicates low battery, short circuit, or connection issues. Consult your device manual.
Q: How do I activate preheat mode?
A: For most batteries, double-click the button. Some models auto-preheat on inhale.
Q: My pod system isn’t detecting the pod. Why?
A: Remove and reseat the pod, clean the contact points, or check for oil blockage.
Q: My hits are too weak — how can I get better vapor?
A: Try adjusting voltage (3.3–3.8V for thicker oils), or use a lower resistance coil cart.
Q: Can I store a half-used cart?
A: Yes, just keep it upright in a cool, dry place, and seal it if possible.
Q: Can I clean a clogged pod?
A: If it’s refillable, use a toothpick or air pressure to clear blockages. Avoid water or alcohol inside.
Q: How do I know when to replace my cartridge?
A: Replace it when the oil is depleted, the flavor deteriorates, or the coil stops working.
Q: Why is there oil in my mouthpiece?
A: This is usually condensation or a minor leak. Clean it and avoid over-inhaling.
Q: What should I do if my device gets wet?
A: Turn it off immediately, dry thoroughly, and do not charge until fully dry.

Q: Does Coastal Vape Co. offer wholesale pricing?
A: Yes! We offer bulk pricing and B2B support for licensed retailers and processors.

Q: How do I apply for a wholesale account?
A: Visit our Wholesale Inquiry Page and complete the form. Our team will respond within 1–2 business days.

Q: What’s the minimum order quantity (MOQ) for wholesale?
A: Our MOQ varies by product, but starts as low as 100 units for most SKUs.

Q: Can I white label your products?
A: Yes — we offer OEM and private label services including custom logos and packaging.

Q: Do you work with dispensaries?
A: Yes. We serve dispensaries, extractors, and retail stores across the U.S.

Q: Do you provide custom branding?
A: Absolutely. We offer laser etching, color options, and packaging customization.

Q: Can I get samples before placing a wholesale order?
A: Yes — contact us to request a wholesale sample kit.

Q: How long do wholesale orders take to ship?
A: Most orders ship in 3–5 business days. Custom projects may take longer.

Q: Do you offer NET terms or financing?
A: We offer prepaid or credit card terms only at this time.

Q: Can I reorder the same SKU later?
A: Yes — most models are consistently stocked, though high-volume items may sell out.

Q: Do you provide barcode or QR labeling?
A: Yes, we can add barcodes, batch codes, and QR tags for your compliance needs.

Q: Can I resell your products online?
A: Yes, with an approved reseller or affiliate agreement. No Amazon or third-party marketplaces allowed.

Q: Do you drop ship for businesses?
A: Not currently — we ship only to your business address or fulfillment center.

Q: Is tax exemption available?
A: Yes. Provide your reseller’s permit or tax ID during wholesale registration.

Q: Do you support large-scale manufacturing partners?
A: Yes. We offer full-scale sourcing, QC, and logistics for major production partners.

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